TROUBLESHOOTING: Run BES Client Diagnostics
| 0 Votes |
Description
| The BES Client Diagnostics tool is a small command line utility that gathers various statistics and files from BES Clients for analysis. The information provided by the tool is useful in analyzing a BES deployment and troubleshooting client issues. Each BES Client targeted will upload approximately 1-10MB of data to the BES Server (through the BES Relays). Depending on network speeds, this could take several minutes. Note: After execution this action, the "TROUBLESHOOTING: Run BES Client Diagnostics Cleanup" task can be used to remove the diagnostics result files. Note: If the size of the resulting zip file generated by the tool is larger than 10 MB, it will not be uploaded to the BES Server. The action script can be modified to set a higher limit. Most results are under 5 MB. |
File Size:
2.94 MBProperty Details
| 565 | |
| TROUBLESHOOTING: Run BES Client Diagnostics | |
| Troubleshooting | |
| 2941015 | |
| BigFix | |
| <Unspecified> | |
| <Unspecified> | |
| BES Client Diagnostics Note TROUBLESHOOTING | |
| besSupport on 10/17/2012 1:16:13 PM | |
| danielheth on 10/17/2012 1:16:13 PM | |
| 7281 Views / 15 Downloads | |
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Relevance
version of client >= "6.0"
| Used in 221 fixlets | * Results in a true/false |
(if exists property "in proxy agent context" then ( not in proxy agent context ) else true )
version of client >= "5.1"
| Used in 24 fixlets | * Results in a true/false |
((if (version of client >= "8.0") then (windows of it) else (name of it starts with "Win")) AND platform id of it != 3) of operating system
Actions
Action 1
Action Link Click
here for more information on the BES Upload Manager. (PDF file)
Script Type
URL
http://support.bigfix.com/product/documents/UploadManager_4_1.pdf
Action 2
Action Link Click
here to run the BES Client Diagnostics tool and upload the results.
Script Type
BigFix Action Script
//Delete previous files
delete __appendfile
delete rmdir.bat
appendfile @ECHO OFF
appendfile rmdir /s /q "{ pathname of client folder of current site }\__besdiag\" > NUL 2> NUL
move __appendfile rmdir.bat
wait "{pathname of client folder of current site & "\RunQuiet.exe"}" rmdir.bat
//Download and run the Silent Diagnostics
prefetch BESClientDiagnostics.exe sha1:e7d8bd7f665eb3d7a083126d5ab642150f1d79fe size:2703447 http://software.bigfix.com/download/bes/util/BESClientDiagnostics-3.0.2.9.exe
prefetch SiteDataReader.exe sha1:8893e02d001c3a55aa45a1c7b2d458bf7f9d7f8f size:354816 http://software.bigfix.com/download/bes/util/SiteDataReader-8.0.475.0.exe
prefetch ParseRelaysDotDat.exe sha1:09406da1a69524af33937339b4ea8c071ccd99e3 size:320512 http://software.bigfix.com/download/bes/util/ParseRelaysDotDat.exe
delete __appendfile
delete client.bat
appendfile @ECHO OFF
appendfile start ""/min /b /wait "{pathname of client folder of current site & "\__Download\BESClientDiagnostics.exe"}" -o __besdiag > NUL 2> NUL
move __appendfile client.bat
wait {pathname of client folder of current site & "\RunQuiet.exe"} client.bat
// set max size to 20971520 to prevent too much data. If the zip file is to bigger than 20MBs the upload won't occur
setting "_BESClient_ArchiveManager_MaxArchiveSize"="10971520" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_OperatingMode"="2" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_FileSet-client"="{pathname of client folder of current site & "\__besdiag\*.*"}" on "{parameter "action issue date" of action}" for client
// send results
archive now
Success Criteria
This action will be considered successful when the applicability relevance evaluates to false.
Action 3
Action Link Click
here to run the BES Client Diagnostics tool with the relay selection test and upload the results.
Script Type
BigFix Action Script
//Delete previous files
delete __appendfile
delete rmdir.bat
appendfile @ECHO OFF
appendfile rmdir /s /q "{ pathname of client folder of current site }\__besdiag\" > NUL 2> NUL
move __appendfile rmdir.bat
wait "{pathname of client folder of current site & "\RunQuiet.exe"}" rmdir.bat
//Download and run the Silent Diagnostics
prefetch BESClientDiagnostics.exe sha1:e7d8bd7f665eb3d7a083126d5ab642150f1d79fe size:2703447 http://software.bigfix.com/download/bes/util/BESClientDiagnostics-3.0.2.9.exe
prefetch SiteDataReader.exe sha1:8893e02d001c3a55aa45a1c7b2d458bf7f9d7f8f size:354816 http://software.bigfix.com/download/bes/util/SiteDataReader-8.0.475.0.exe
prefetch ParseRelaysDotDat.exe sha1:09406da1a69524af33937339b4ea8c071ccd99e3 size:320512 http://software.bigfix.com/download/bes/util/ParseRelaysDotDat.exe
delete __appendfile
delete client.bat
appendfile @ECHO OFF
appendfile start ""/min /b /wait "{pathname of client folder of current site & "\__Download\BESClientDiagnostics.exe"}" -o __besdiag -r > NUL 2> NUL
move __appendfile client.bat
wait {pathname of client folder of current site & "\RunQuiet.exe"} client.bat
// set max size to 20971520 to prevent too much data. If the zip file is to bigger than 20MBs the upload won't occur
setting "_BESClient_ArchiveManager_MaxArchiveSize"="10971520" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_OperatingMode"="2" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_FileSet-client"="{pathname of client folder of current site & "\__besdiag\*.*"}" on "{parameter "action issue date" of action}" for client
// send results
archive now
Success Criteria
This action will be considered successful when the applicability relevance evaluates to false.
Action 4
Action Link Click
here to run the BES Client Diagnostics tool with the collect all site data option and upload the results. The upload file will be larger, estimate 10-30 MB.
Script Type
BigFix Action Script
//Delete previous files
delete __appendfile
delete rmdir.bat
appendfile @ECHO OFF
appendfile rmdir /s /q "{ pathname of client folder of current site }\__besdiag\" > NUL 2> NUL
move __appendfile rmdir.bat
wait "{pathname of client folder of current site & "\RunQuiet.exe"}" rmdir.bat
//Download and run the Silent Diagnostics
prefetch BESClientDiagnostics.exe sha1:e7d8bd7f665eb3d7a083126d5ab642150f1d79fe size:2703447 http://software.bigfix.com/download/bes/util/BESClientDiagnostics-3.0.2.9.exe
prefetch SiteDataReader.exe sha1:8893e02d001c3a55aa45a1c7b2d458bf7f9d7f8f size:354816 http://software.bigfix.com/download/bes/util/SiteDataReader-8.0.475.0.exe
prefetch ParseRelaysDotDat.exe sha1:09406da1a69524af33937339b4ea8c071ccd99e3 size:320512 http://software.bigfix.com/download/bes/util/ParseRelaysDotDat.exe
delete __appendfile
delete client.bat
appendfile @ECHO OFF
appendfile start ""/min /b /wait "{pathname of client folder of current site & "\__Download\BESClientDiagnostics.exe"}" -o __besdiag -i > NUL 2> NUL
move __appendfile client.bat
wait {pathname of client folder of current site & "\RunQuiet.exe"} client.bat
// set max size to 20971520 to prevent too much data. If the zip file is to bigger than 20MBs the upload won't occur
setting "_BESClient_ArchiveManager_MaxArchiveSize"="43886080" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_OperatingMode"="2" on "{parameter "action issue date" of action}" for client
setting "_BESClient_ArchiveManager_FileSet-client"="{pathname of client folder of current site & "\__besdiag\*.*"}" on "{parameter "action issue date" of action}" for client
// send results
archive now
Success Criteria
This action will be considered successful when the applicability relevance evaluates to false.
Action 5
Action Link Click
here for more information on the BES Client Diagnostics Tool.
Script Type
URL
http://support.bigfix.com/bes/misc/diagnostics.html
Sharing
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